In a bright medical practice, a doctor shakes hands with a smiling traveller while the agent stands beside them.

Medical assistance for travellers in Italy

A doctor, whenever you need one.

If you need a doctor during your stay, we arrange it: a visit at your hotel, an appointment at a private clinic, help with your insurance and someone to translate.

5.0 on Google · 51 reviews

How do I see a doctor while travelling in Italy?

Call or message our team at any hour. Through our partner healthcare network we arrange a doctor's visit at your hotel or an appointment at a private clinic in every major Italian city, and help with the insurance paperwork and translation. In an emergency, always call 112.

Availability
Day and night
Where
Every major city
Includes
Hotel visits, clinics
Emergency
Call 112

Care that comes to you

From a minor issue to an urgent situation, you are never left to find your way through an unfamiliar system.

  • Doctor visits at your hotel, on request
  • Coordination with private clinics and hospitals
  • Help with insurance and medical translation
  • Medication delivery on request
In a sunny hotel suite, a doctor reassures a smiling guest while the agent sits beside them.

When you need a doctor in Italy

Most of the time it is not an emergency: a fever, an injury, a prescription you forgot. That is when we help, day and night.

EmergencyCall 112

In a life-threatening emergency, call the European emergency number first. It works from any phone, everywhere in Italy.

  1. You call or write to us

    On WhatsApp or by phone, at any hour. Tell us what is wrong and where you are.

  2. We find the right doctor

    An English-speaking doctor at your hotel, a clinic appointment or a specialist, depending on what you need.

  3. We stay with you

    Directions, transport, an interpreter if you need one, and the paperwork for your travel insurance.

  4. In summer, tourist medical services

    Many resort areas open a seasonal tourist medical service, the guardia medica turistica. We tell you where the nearest one is.

Guests who travelled with us

Reviews left on Google.

Google Reviews5.0Rated 5.0 out of 5,51 reviews · Read them on Google
  • Sara A.Google review

    Without exaggerating, one of the best companies in Italy. I used their services at the Rome and Milan airports and they were incredibly professional and helpful. They pay close attention to detail and go out of their way to …

    Read the full review by Sara A. on Google
  • Martina V.Google review

    Excellent service. I was leaving early and risked missing my flight. Thanks to the staff I relied on, I got everything done quickly, with flawless assistance. Reliable and punctual. Highly recommended.

  • Fatma K.Google review

    I had an exceptional experience with the VIP service at Rome airport. From the start, everything was perfectly organised. They coordinated everything flawlessly with my driver, guiding him precisely to the …

    Read the full review by Fatma K. on Google

Medical assistance: your questions

Anything else, our team answers on WhatsApp.

What should I do in a medical emergency in Italy?

Call 112, the European emergency number. Then let us know: we coordinate everything else around you.

Do the doctors speak English?

We arrange English-speaking doctors and translate where needed.

More from Elysium

Everything after the airport, from the same team.

  • Private chauffeur transfers

    From the terminal door to your hotel, to the lakes or across the border: an executive car and a multilingual chauffeur, timed to your flight by the team that met you at the gate.

  • Passport control facilitation

    Your agent walks you through passport control, the EU's new entry registration, security and check-in, using priority lanes wherever the airport opens them.

  • Tax-free assistance

    Your agent checks your forms, takes you through customs validation and the refund desk, and plans it all around your flight.

  • Concierge in Italy

    A table tonight, a private guide tomorrow, a request at three in the morning: the team that met you at the airport looks after your whole stay.

  • Lost luggage recovery

    We file the report with you before you leave the hall, follow the airline every day and bring your luggage to your hotel when it is found.

  • Private jet and yacht charter

    Fly between Italy's cities and across Europe on your schedule, or sail the Mediterranean with your own crew, with the same team on the ground when you land or come ashore.