Elysium Exclusive
Tax-Free refund assistance
Claiming a tax refund on your purchases in Italy doesn’t need to be stressful or time-consuming. With our dedicated Tax-Free Assistance service, we take care of every step so you can enjoy your shopping and leave the country with your refund processed smoothly, without long lines or confusion at customs.
Complete support from purchase to refund
Our team assists you throughout the VAT refund process, managing the documents, customs clearance, and submission of forms. We handle the details so you don’t have to worry about paperwork or queues.
Included services:
- Step-by-step assistance with refund procedures
- Completion and verification of required documents
- Guidance through customs and electronic validation
- No waiting in lines or dealing with officials
- Available before departure at the airport
Your VIP journey begins here
Speak with someone who listens, understands, and plans with care. Because luxury isn’t just about comfort, it’s about being truly taken care of.
Everything you need to know
Non-EU residents who spend more than €154.94 in a single store and request a tax-free form at the time of purchase are eligible for a VAT refund on eligible goods.
Our team manages the entire VAT refund process for you: document check, digital customs validation, and submission to the refund company—saving you time and avoiding queues at the airport.
No. We handle all required documents for your tax-free refund and assist you in validating them at customs before departure.
Tax-Free Assistance is available at Rome Fiumicino Airport and can be arranged at other major Italian airports upon request.
Yes, VAT refunds apply to eligible luxury goods including designer clothing, bags, watches, and jewelry, as long as you have the correct tax-free forms.
We recommend arriving at least 2 hours before departure if using our service—our team will ensure everything is handled quickly and efficiently.