Lost luggage recovery at Italian airports
Your trip continues. We find your bag.
We file the report with you before you leave the hall, follow the airline every day and bring your luggage to your hotel when it is found.
5.0 on Google · 51 reviewsWhat should I do if my luggage is lost at an Italian airport?
File a Property Irregularity Report at the airline's lost and found desk before leaving the baggage hall, and keep your baggage tag. With Elysium, your agent files the report with you, follows the search with the airline and delivers the bag to your hotel or residence once it is found.
- Report
- Filed with you
- Follow-up
- Daily, with the airline
- Delivery
- To your hotel
- Updates
- From one assistant
No queues, no phone calls on hold
From the lost and found desk to your door, one assistant follows your bag and keeps you informed.
- Report filed at the airport, with you
- Direct follow-up with the airline
- Real-time updates from a dedicated assistant
- Delivery to your hotel or residence
Your bag, followed until it is back with you
Missing luggage is reported at the airport, before you leave the baggage hall. We do it with you, then follow the file until the bag reaches your hotel.
- Before you leave the hall
Report filed at the desk
A Property Irregularity Report at the airline's lost and found desk, with your bag tag and address in Italy.
- The same day
Tracked worldwide
Your file gets a WorldTracer reference, the system most airlines use to find bags. We follow it with the airline for you.
- When it is found
Delivered to your hotel
We arrange delivery with the airline's courier and make sure someone is there to receive it.
- Within 21 days
Your claim, on time
Under the Montreal Convention, a delayed bag is claimed in writing within 21 days of getting it back, damage within 7 days. If a bag is not found after 21 days, it can be claimed as lost.
Guests who travelled with us
Reviews left on Google.
- Sara A.
Without exaggerating, one of the best companies in Italy. I used their services at the Rome and Milan airports and they were incredibly professional and helpful. They pay close attention to detail and go out of their way to …
Read the full review by Sara A. on Google - Martina V.
Excellent service. I was leaving early and risked missing my flight. Thanks to the staff I relied on, I got everything done quickly, with flawless assistance. Reliable and punctual. Highly recommended.
- Fatma K.
I had an exceptional experience with the VIP service at Rome airport. From the start, everything was perfectly organised. They coordinated everything flawlessly with my driver, guiding him precisely to the …
Read the full review by Fatma K. on Google
Lost luggage recovery: your questions
Anything else, our team answers on WhatsApp.
Is the service only available at Fiumicino?
No. It is available at the major airports across Italy. Contact us to confirm your airport.
Will I receive updates?
Yes. A dedicated assistant keeps you informed from the report to the delivery.
More from Elysium
Everything after the airport, from the same team.
Private chauffeur transfers
From the terminal door to your hotel, to the lakes or across the border: an executive car and a multilingual chauffeur, timed to your flight by the team that met you at the gate.
Passport control facilitation
Your agent walks you through passport control, the EU's new entry registration, security and check-in, using priority lanes wherever the airport opens them.
Tax-free assistance
Your agent checks your forms, takes you through customs validation and the refund desk, and plans it all around your flight.
Concierge in Italy
A table tonight, a private guide tomorrow, a request at three in the morning: the team that met you at the airport looks after your whole stay.
Medical assistance
If you need a doctor during your stay, we arrange it: a visit at your hotel, an appointment at a private clinic, help with your insurance and someone to translate.
Private jet and yacht charter
Fly between Italy's cities and across Europe on your schedule, or sail the Mediterranean with your own crew, with the same team on the ground when you land or come ashore.